FAQ’s

Steps to use a discount code at checkout.

1. Add items to your bag

2. Continue to checkout

3. Enter your email address & shipping information

4. Choose a shipping method

5. In the order summary enter your discount code in the discount code box then click "Apply"

6. Discount code is applied to your order

(Please note that discount codes are not valid on collaboration items).

Steps to use store credit at checkout:

1. Add item/s to your bag.

2. Continue to checkout.

3. Login to your White Fox Customer Account.

4. Enter your shipping information.

5. Choose a shipping method.

6. In the payment section, select the checkbox next to 'Apply store credit' in order to use it.

7. Store credit will be applied to your order.

8. If your total amount is more than your credit, you will then need to also select Credit Card or PayPal to pay the remainder.

(Store Credits expire within 12 months, and can be used on any item/s online).

Store credit must be applied at the time of purchase. Unfortunately, we are unable to add or apply store credit to an order once it has been submitted. To ensure you receive the benefit of your store credit, please make sure to apply it during the checkout process before completing your order.

Please keep in mind that on the app, you have to use the Shop Pay checkout to use your store credit. 

White Fox Loyalty Club members earn 1 point per $1 spent. To earn points, members must be logged into their account. Members also receive 10 points when joining the White Fox Loyalty Club.

Yes, Loyalty Club points expire on a rolling basis. Each group of points will expire 1 year after they were first earned.

We aim to dispatch all orders placed before 12 PM AEDT Monday - Friday the same day. If your order is placed after this time, on a weekend, or on a NSW Public Holiday, we aim to have these dispatched the next business day*.

Purchases made on weekends, and on NSW Public Holidays, are processed and shipped the following business day. Once your order is dispatched you will receive your tracking number via your email entered at checkout.

*Estimated shipping/delivery times do not include dispatch times, during high volume periods & sales dispatch times may vary.

Orders are dispatched from our warehouse in Sydney, Australia.

Customers are advised to place orders exclusively through our official website:

https://whitefoxboutique.com.au/

https://whitefoxboutique.co.uk/

https://whitefoxboutique.com/

https://whitefoxboutique.ca/ 

Purchasing through our official website ensures the authenticity of products and safeguards your personal information.

We do not wholesale our products to other sellers or stores.

White Fox Boutique is exclusively based online only.

If you are unhappy with your purchase, you are welcome to return your items for a Store Credit as we do not refund for change of mind or incorrect sizing. We offer a returns period of 30 days from when the order is placed. If you purchased your items using a discount code, your store credit will be the final amount you paid for that item (minus the discount). Store Credits expire within 12 months, and can be used on any item/s on our website.

• Items will only be accepted if returned in 100% original condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan.
• Customers must cover the postage cost to send the item back to us.
• All sale items are final and cannot be exchanged or refunded, unless they are defective or faulty.
• Please note: We do not accept the return of any fake tan, lingerie, socks, earrings, Bubbles and Foxy Friends or most beauty products unless defective or faulty.
• Keychain packs must be returned in their original packaging.
• All clothing & swimwear must be tried on over underwear for hygiene. Do not remove the hygiene seal on swimwear as returns will not be accepted if removed (unless defective).
• Please return shoes in the original box in a postage bag. The box must be received in original condition to be accepted.
• It is recommended that you use a traceable delivery method for all returns to ensure your delivery is safely returned to us. We are not responsible for any loss or damage to parcels returned to us.
• Items which do not satisfy the above Conditions of Return for our change of mind policy will not be accepted and the customer will be notified. 

To submit a return for store credit, click on 'SUBMIT A RETURN' at the top of this page or log into your White Fox account and click 'Return Items' next to your order. Store credit will be issued for all returns, as long as the items comply with our Returns Policy.

We aim to dispatch all orders placed before 12 PM AEDT Monday - Friday the same day. If your order is placed after this time, on a weekend, or on a NSW Public Holiday, we aim to have these dispatched the next business day*.

Purchases made on weekends, and on NSW Public Holidays, are processed and shipped the following business day. Once your order is dispatched you will receive your tracking number via your email entered at checkout.

*Estimated shipping/delivery times do not include dispatch times. Please note, during high volume periods & sales dispatch times may vary.

Please visit our orders page for more information.  

FLAT RATE $12.95 AUD FOR ALL SAME DAY, TONIGHT & SATURDAY DELIVERIES

Place your order by 10:00 AM AEDT, Monday to Saturday, and choose either our Today or Saturday Service to receive your order by 5:00 PM AEDT the same day or by 6:00 PM AEDT on Saturdays.

Need your outfit tonight? Simply order by 1:30 PM AEDT, Monday to Friday, and select our Tonight Service to get it delivered by 9:00 PM AEDT.

Orders placed for Same Day Delivery after our cut-offs (Monday to Friday), or on a Sunday or NSW public holiday, will be delivered on the next business day.

If you order Same Day Saturday Delivery after the 10:00 AM AEDT cut-off on Saturday, your delivery will be processed the following Saturday.

Unfortunately, we are unable to deliver to Australia Post Office Boxes or Parcel Lockers with Same Day Delivery. Customers must provide a business or residential address where somebody can accept the delivery from our courier.

*Please note this option will only be available if Same Day Delivery is available to your address. For more information, click here.